The key part of the proposed solution was creating a seamless experience for clients’ members so they wouldn’t even notice the migration process. This had to be done by using Reepay’s possibility of email notifications customization. In order to avoid sending out unnecessary emails, we have disabled the email notification that the member would get during the import. We replaced it with an email about adding payment information to members’ accounts only once the payment date is due.
Migration is not always an easy process and it is very important for it to be done in a way that will not bother end customers but still making sure that all information is transferred and no members lost in the process. Together with the client, we have found an optimal solution for the importing process that created a seamless experience for both Dansk Aktionærforening and its members.